Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at MyPetStoreShops@gmail.com with your order number. If your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order on arrival and contact us immediately if an item is defective, damaged, or incorrect. We may ask for a photo, and we'll make it right with a replacement or refund at no cost to you.

Exceptions / non-returnable items
Certain items cannot be returned: perishable goods (such as treats and food), custom or personalized products, personal care items, hazardous materials, sale items, and gift cards. If you're unsure about a specific item, just ask.

Exchanges
The fastest way to get what you want is to return the item you have and place a new order once the return is accepted.

Refunds
We'll notify you once we've received and inspected your return. Approved refunds are issued to your original payment method within 10 business days. If more than 15 business days have passed since your return was approved, contact us at MyPetStoreShops@gmail.com.